Mediation and Facilitation
C. Richard Barnes and Associates, LLC, offer a full range of mediation and facilitation services that can be tailored to any organization's specific needs. Over the course of a career as a professional mediator, C. Richard Barnes has successfully mediated, both nationally and internationally, countless disputes for a wide variety of public and private sector organizations. As Director and as Deputy Director of the FMCS, he led mediation teams that resolved some of our nation's most significant, intense and protracted labor-management disputes. As a direct compliment to his work as a mediator, Mr. Barnes has also worked extensively in the role of a professional facilitator, and his recognized national expertise in this discipline has led to his being selected as the facilitator for many high profile programs.
C. Richard Barnes and Associates, LLC staff bring with them an expertise and credibility that make them an invaluable and efficient external resource for anyone charged with the conduct of a prompt and effective workplace investigation. Our reports are designed to be clear and authoritative, providing our clients with the very best available information on which to make informed decisions. Fact-finding is part of a continuum of dispute resolution options available through C. Richard Barnes and Associates, LLC and is offered as an option to assist parties in minimizing the impact of disputes by resolving them early.
C. Richard Barnes and Associates, LLC helps turn today’s challenges into tomorrow’s opportunities. We help build a new workplace culture of positive labor and employee relations. Our experience in collective bargaining, relationship building and the relationships we develop with our clients demonstrate our unwavering commitment to organizational excellence. If you want to transform your labor relations to a positive 21st century model give us a call.
Fact-finding, Investigations and Reporting
Skills Based Training
Backed by a 100% guarantee of satisfaction, C. Richard Barnes and Associates, LLC, offer a wide range of internal training and general subscription courses. If your organization has a perceived training need in relation to any of our areas of core expertise, then we would be delighted to further explore the possibility of how we might be able to best serve your precise training requirements. A list of our programs is presented for your convenience.
“Communication Skills, Theory and Critical Conversations” - One Day Program
How many times have poor communication and interpersonal skills damaged your organization in terms of lost work, impaired relationships and lack of coordination of internal processes? This training program delivers key concepts and techniques that can be immediately applied to maximize your skills and help you maintain a competitive advantage.
We’ll help you identify your communication and working styles. Your ability to listen and comprehend the intention or message behind the words used by others will be improved. You will be able to identify ways to talk with groups in a manner that relates to them and their particular style.
Key Topics Include:
Methods of Communication
Communication Style and Pitfalls
Achieving Effective Communication
Effective Listening Techniques
How to Deal with Difficult Situations
Communication Theory – Attribution Error, Ego Involvement and Face Theory, Climate Theory
Influence and Influence Tactics
This workshop is organized around seven principles which have been identified to separate the mediocre from the excellent in dealing with difficult or risky conversations. Those who master critical conversations learn to first recognize the potential dangers, and then apply a variety of skills that help people stay in honest, candid, dialogue – even when opinions vary and risks are high. This workshop has also been shown to increase respect among coworkers, supervisors and employees and helps participants create a safe environment for sharing facts, ideas, feelings, and theories candidly and honestly. Are you looking to change behaviors and create productive and dynamic team players? Critical conversations are a way to do just that! Staying ahead of possible conflicts and intervening when issues do arise are what critical conversations are all about. They are the best way to keep employees motivated and ensure productive teamwork.
“Organizational Cultures and Change” - One Day Program
The dramatic increase in products, markets, enhanced technology, and robust competition has led to a dynamic global business environment. Labor and management institutions that will flourish in the 21st century are those that have learned to respond to turbulence by managing change effectively. Most are aware of the need for change; however, the challenge lies in implementing strategies that stick. For a number of reasons, including a lack of understanding of deeper organizational issues or a failure to recognize the cross-functional implications, change can cause the system to often go awry. This session focuses on change and our ability to adapt to an ever - changing business environment.
“Strategic Negotiation Skills” - Three Day Program
To most people, there’s negotiation, then there’s labor negotiation! Most other negotiations pale in comparison to the intense complexities of a full-bore labor negotiation where hundreds, perhaps thousands of jobs, and often hundreds of millions of dollars are on the line.
Not many of us are actually responsible for labor contract negotiations but when you’re challenged to negotiate any issue with an employee, union, employer, colleague, vendor or supervisor, are you overwhelmed? Can you hear others clearly and respond appropriately? When negotiating, do you seek to gain cooperation or to seize control? Do you avoid difficult negotiation situations including those in your personal relationships…or collaborate through thoughtful and diplomatic interactions?
This session presents to the participants a framework into which they can place any negotiation that they engage. Instead of telling you what to do, the program helps you identify the critical moments in negotiation and how to make the strategic decisions that are most effective. Each participant will leave with the advanced language of professional negotiation, the negotiation framework that includes both distributive and integrative bargaining as well as key strategies to use in the settlement of even the most difficult cases.
“Dynamics of Group Interaction, Problem Solving, Information Sharing and Consensus” - One Day Program
In all human interactions there are two major ingredients—content (task) and process (maintenance). The first deals with the task on which the group is working. In most interactions, the focus of attention of all persons is on the content. The second ingredient, process, is concerned with what is happening between and to group members while the group is working.
Group process, or dynamics, deals with such items as morale, feeling, tone, atmosphere, influence, participation, styles of influence, leadership struggles, conflict, competition, cooperation, etc. In most interactions, very little attention is paid to process, even when it is the major cause of ineffective group action. Sensitivity to group process will better enable one to diagnose group problems early and deal with them more effectively.
Everyone benefits from having good problem solving skills since we all encounter problems on a daily basis. Some of these problems are obviously more severe or complex than others and it would be wonderful to have the ability to solve all problems efficiently and in a timely fashion. Unfortunately there is no one way in which all problems can be solved.
The first phase of problem solving may sound obvious but often requires more thought and analysis. Identifying a problem can be a difficult task in itself; is there a problem at all? What is the nature of the problem or are there in fact numerous problems? How can the problem be best defined? By spending some time defining the problem you will not only understand it more clearly yourself but be able to communicate its nature to others.
This process can create much conflict and often we find ways to avoid the conflict in hopes that it will just go away. But what if we looked at conflict in another way, as an opportunity to grow, as an opportunity to unlock the creative genius in our minds that tends to stay trapped in our current interactions and relationships? What if we embraced conflict and recognized its value to diverse thinking and idea generation?
Conflict originates from a series of unmet expectations. Those unmet expectations then become a story – a story we tell ourselves about what has happened, how it happened and why it happened. It’s a story we tell others as a way to seek comfort, or validation or understanding. It’s a story we repeat over and over to justify our actions or behaviors. How then do we change stories in which we are perpetual victims? This program gives answers to these question.
“Group Facilitation Processes” - Three Day Program
In any group process there are two competing dynamics - content and process. The process of directing, supporting, guiding and coaching groups of people through the stages and tasks required to attain their stated goal is the most accepted definition of facilitation. However, the ideal facilitator does not lead the participants to conclusion, but rather stimulates insights and then follows what emerges from the group.
Facilitation is fast becoming a core competency for anyone who leads a team, coordinates a committee or manages a project. Indeed, it is extremely difficult to create buy-in, set group goals or solve complex problems without highly developed facilitation skills.
“BEST” – Briefing, Educational and Speech Techniques - Three Day Program
Public Speaking consistently ranks as people's top fear; the number 2 fear is normally death, followed by spiders as number 3. Astoundingly 75% of people suffer from “speech anxiety.” Mastering this fear and getting comfortable speaking in public can be a great ego booster and a huge benefit to your organization or the participant’s career. This session will provide the participant with valuable public speaking skills, including in-depth information on developing an engaging program and delivering your presentation with confidence and power. We will focus this program on three types of presentations:
A. An informative speech provides an audience with new information, insights, or new ways of thinking about a topic.
B. A persuasive speech is intended to influence the attitudes, beliefs, values, or acts of others.
C. A special occasion speech also called a ceremonial speech, is prepared for a specific occasion and for a purpose dictated by that occasion.
Over the course of this three day program, participants will develop and present a 20 minute presentation on any subject matter of their choosing. Each presentation will be videotaped and a DVD will be created for all presenters. Instructors will offer tips and critique for each presentation.
"Taking Leadership and Coaching to the Next Level” - Two Day Program
Leadership matters. Organizations depend on leaders to make important tactical decisions, manage changing market trends, and set strategic vision. When competent leadership prevails, people and organizations prosper. Bad leadership is almost always accompanied by disengaged workers or members, organizational disruption, and, eventually, failure.
Effective coaching is about achieving goals. The coach helps the employee set meaningful ones and identify specific behaviors or steps for meeting them. The coach helps to clarify milestones or measures of success and holds the employee accountable for them.
We utilize a structured leadership assessment instrument which gives leaders a clear understanding of their performance capabilities, challenges, and core drivers, and provides them the strategic self-awareness that makes good leaders and good coaches great.